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As we move into the winter and this second wave of the COVID-19 pandemic, the Southern Health and Social Care Trust has expressed concerned about the volume of patients coming to our Emergency Departments (EDs).

To help reduce the potential spread of infection and promote social distancing they have developed and are piloting a new ‘Phone First’ system.

Patients who are fit to walk into the EDs at Daisy Hill and Craigavon Area Hospital and the Minor Injuries Unit at South Tyrone will be asked to phone the number before arriving.

The new system aims to make sure those who need emergency care are prioritised and everyone else is directed to the most suitable service as quickly as possible.

The service will operate 9am to 6pm Monday to Friday.

The ‘Phone First’ number to ring is 0300 123 3 111

Text relay number is: 18001 0300 123 3 111